Refund policy

Eligibility Window:

To qualify for a return, items must be reported to Vantage Distribution Ltd within two business days of receiving the shipment. Returns will not be accepted without prior authorization and a copy of original invoice must accompany the return.

To be eligible for a return, your item must be in the same condition that you received it, unused, current packaging and with tags. You’ll also need the receipt or proof of purchase. Returns may be subject to a 25% restocking fee.

Credits on accounts, gift cards, or gift certificates cannot be exchanged for cash, cheque or credit card return at any time.

Vantage Distribution Ltd. reserves the right to limit or refuse returns.

Items Not Eligible for Refund or Credit:

The following items cannot be returned or exchanged.

• Scissors
• Cosmetics
• Furniture
• Nail Products
• Special Order Items

Where's my return?

Returns are usually processed within 5-7 business days after we receive your package, and we'll email you as soon as we open it! In the meantime, you can keep track of your package with the tracking number listed on your return shipping label.

Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount

Can I place a special order for an item that is not regularly stocked at Vantage Distribution?

Yes, all furniture and special order items require a 50 per cent, non-refundable deposit, pre-paid by credit card.

What if there was something wrong with my order?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Call our Customer Care Department at 604.256.6759 or Toll Free 1.866.834.3225, or contact us via email. We're here to give you a hand!