Purchasing & Billing
Who is able to purchase products at Vantage Distribution?
Vantage Distribution provides quality brands and convenient shopping for Professional Customers only – stylists, estheticians, barbers, salon/spa owners, nail technicians, make-up artists, and massage therapists.
Provide a copy of your professional license or certificate to Vantage Distribution and we will create a non-charge account in your name with the necessary contact information. Your purchases will be made under your specific account so tracking for product warranties or product recall requirements will be more efficient for everyone.
Is it possible to set up a 30-day credit account with Vantage Distribution?
Vantage Distribution offers the convenience of a “preapproved" 30-day credit account for salon owners. You will be required to complete a business credit application form to determine a credit amount that matches your financial profile.
Contact customer service or your Vantage Distribution Salon Consultant to complete a business credit application form.
How do I pay my charge account?
Statements are emailed at the beginning of each month. Accounts must be paid in-full by the 15th of the month following your purchase. Late payments and/or balances carried forward will be subject to a 3 percent monthly service charge, 36 percent per year. Interest is not charged on interest. Orders will be held on all accounts in arrears. Vantage Distribution Ltd. reserves the right to remove credit at any time.
I received my order and there is a discrepancy.
We aim for perfection in all our orders. If we overlooked something, we are so sorry for the inconvenience. Please contact our Customer Care Department right away to make a claim. Claims for discrepancies on your order must be reported to Vantage Distribution Ltd within two business days of receiving the order.
I am a chair-renter, may I create a charge account?
Chair Renter accounts will be prepaid by e-transfer or credit card only.
I am purchasing outside of British Columbia, may I create a charge account?
Accounts outside of British Columbia will be prepaid by e-transfer or credit card only.
What payment methods are available to me?
Vantage Distribution Ltd accepts payments by business cheque, e-transfer, Master Card or Visa. Dishonored cheques are subject to a $45.00 service charge.
What does 'Final Sale' mean?
An item marked 'Final Sale', means it cannot be returned nor exchanged. Credit for a refund will not be issued for any returned 'Final Sale' items.
An item I love is out of stock! What can I do?
Sign up for a notification - it's an easy way to find out when sold out items have been restocked. That way, when the item is available, you will be the first person to find out!
Credits on accounts, gift cards, or gift certificates cannot be exchanged for cash, cheque or credit card return at any time. All furniture and special-order items require a 50 per cent, non-refundable deposit, prepaid by credit card.